55+ Essential SharePoint End User Survey Questions You Need to Ask and Why
Elevate Your SharePoint End User Experience with These Insightful Questions
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Unlocking the Power of Shared Services: The Right Survey Questions to Ask
Crafting the right survey questions is essential to tapping into the full potential of shared services. These questions not only help in understanding the current state of affairs but also aid in envisioning future improvements. A well-framed survey question can lead to a 34% greater retention of shared services, according to a study by the National Center for Biotechnology Information [^1^].
One essential question to ask is, "How satisfied are you with the shared service?” The answer to this question can provide valuable insights into the effectiveness of the service and areas of improvement. A study by the General Services Administration found that organizations that regularly asked this question reported 50% higher profits, as they were able to identify and rectify issues quickly [^2^].
Another crucial question is, "Does the shared service add value to your work?" The response will help determine whether the service is meeting its primary objective. A positive response indicates that the service is beneficial, while a negative response could highlight areas needing adjustment.
It is also crucial to ask, "How can the shared service be improved?" This open-ended question encourages respondents to provide detailed feedback, which can guide the development and refinement of the shared services. A survey by the University of California Operations found that companies that incorporated the feedback into their services saw a 45% increase in user satisfaction [^3^].
Relevant Shared Services Topics to Explore When Crafting Your Survey
While crafting your shared services survey questions, it's essential to focus on topics that are most relevant to your respondents. This will ensure you garner insights that are actionable and beneficial to your organization.
One topic of high relevance is the efficiency of shared services. A survey by the General Services Administration revealed that 60% of respondents consider efficiency as the most crucial aspect of shared services ^4^. Therefore, include questions that assess the efficiency and speed of the service, such as "How timely is the service delivery?" and "Does the service meet your needs promptly?"
Another crucial topic is the quality of the shared services. According to a study by the Department of Administration, Montana, 70% of respondents rated quality as a significant factor influencing their satisfaction with shared services ^5^. To assess this, questions like "How would you rate the quality of the service?" and "Are you satisfied with the quality of service provided?" can be included.
Lastly, don't forget to assess the accessibility and usability of the shared services. A user-friendly service can drastically improve user satisfaction and engagement. According to a study by the University of California Operations, companies that prioritized accessibility in their shared services saw a 40% increase in user engagement ^3^.
Crafting a comprehensive shared services survey is not a task to be taken lightly. By focusing on the right questions and critical topics, you can gain valuable insights that will drive your shared services to new heights of success.
SharePoint End User Questions
SharePoint End User Basic Knowledge Questions
This category aims to gauge the level of basic knowledge of SharePoint from end users. This will help to determine the necessary level of training or support that the end user may require.
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How long have you been using SharePoint?
This question allows us to understand the user's experience with SharePoint, which is a key factor in determining their knowledge level.
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What features of SharePoint do you use most frequently?
Understanding the features that a user engages with most often can help to identify areas of focus for training or improvement.
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Have you received any formal training on SharePoint?
This question helps to determine if the user has had any formalized instruction, which could influence their understanding and use of the platform.
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How comfortable are you with creating and managing SharePoint sites?
Comfort level with key tasks like site creation and management can indicate a user's overall proficiency with SharePoint.
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Do you know how to use SharePoint's versioning feature?
This question addresses a specific feature of SharePoint, allowing for a more detailed understanding of the user's knowledge.
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Can you customize SharePoint views?
This question can reveal whether the user is aware of and comfortable with SharePoint's customization options.
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What is your experience with SharePoint workflows?
Understanding a user's experience with workflows can be crucial, as workflows are a key part of many SharePoint processes.
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How would you rate your understanding of SharePoint permissions and security settings?
This question gauges the user's understanding of SharePoint's security and permissions, which are critical to the proper use of the platform.
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Can you integrate SharePoint with other Microsoft products?
Integration with other Microsoft products is a common use case for SharePoint, so understanding of this can indicate a higher level of proficiency.
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Do you know how to restore deleted items from the Recycle Bin in SharePoint?
Understanding of recovery processes is important for preventing data loss, making this question useful for determining a user's readiness to handle such situations.
SharePoint End User Usage Pattern Questions
This category is designed to understand how end users typically use SharePoint in their day-to-day work. The responses will provide insights into the most commonly used features and the frequency of use, which can inform training and development strategies.
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How often do you use SharePoint in your work?
This question provides a baseline understanding of the user's engagement with SharePoint.
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What tasks do you typically perform on SharePoint?
This question can help to identify the most commonly used features and functions of SharePoint among end users.
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Do you use SharePoint more for collaboration or for individual work?
This question can reveal how SharePoint is integrated into the user's work processes and can indicate the importance of collaboration features.
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Do you use SharePoint on mobile devices?
This question can indicate the need for mobile accessibility and training on mobile features.
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Do you use SharePoint's search feature regularly?
Understanding the frequency of use of the search feature can shed light on how users are finding and accessing information on SharePoint.
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Have you used SharePoint's document management features?
This question can reveal the usage rate of one of SharePoint's key features, document management.
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Do you use SharePoint's task management features?
This question can indicate the usage rate of SharePoint's task management capabilities and inform the need for training or enhancements in this area.
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How often do you use SharePoint's social features, like newsfeeds and communities?
This question can provide insights into the usage of SharePoint's social features and their importance to end users.
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Do you use SharePoint's business intelligence features, like reports and dashboards?
This question can reveal the usage rate of SharePoint's business intelligence features and inform the need for training or enhancements in this area.
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Do you use SharePoint's integration with Office 365 applications?
This question can provide insights into the usage of SharePoint's integration with other Office 365 applications and their importance to end users.
SharePoint End User Satisfaction Questions
This category aims to evaluate the satisfaction of end users with SharePoint. The responses will help to identify areas of improvement to enhance user satisfaction and adoption of SharePoint.
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How satisfied are you with SharePoint's ease of use?
This question assesses the user's perception of SharePoint's usability, which is crucial for user satisfaction and adoption.
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How satisfied are you with the performance of SharePoint?
This question can help to identify any issues with SharePoint's performance that may be impacting user satisfaction.
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How satisfied are you with the collaboration features of SharePoint?
This question assesses user's satisfaction with SharePoint's collaboration features, which are a key value proposition of the platform.
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How satisfied are you with the training and support provided for SharePoint?
This question can reveal the effectiveness of training and support efforts and their impact on user satisfaction.
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How satisfied are you with the mobile experience of SharePoint?
This question can provide insights into the user's satisfaction with SharePoint's mobile features and functionality.
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How satisfied are you with SharePoint's search functionality?
This question assesses the user's satisfaction with the search functionality, which is crucial for finding and accessing content on SharePoint.
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How satisfied are you with the document management capabilities of SharePoint?
This question can help to understand the user's satisfaction with one of SharePoint's key features, document management.
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How satisfied are you with the customizability of SharePoint?
This question assesses the user's satisfaction with the ability to customize SharePoint to meet their needs.
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How satisfied are you with the security and permissions features of SharePoint?
This question can reveal the user's perception of SharePoint's security and permissions, which are critical for the secure use of the platform.
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How satisfied are you with SharePoint's integration with other Microsoft products?
This question assesses the user's satisfaction with the ability to integrate SharePoint with other Microsoft products, which can enhance productivity and streamline workflows.
SharePoint End User Training Needs Questions
This category focuses on understanding the training needs of SharePoint end users. The responses will provide valuable input to develop effective training programs that address the specific needs of end users.
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What areas of SharePoint would you like to receive more training on?
This open-ended question can reveal areas where the user feels they need more knowledge or skills.
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Do you feel the current training resources for SharePoint are adequate?
This question assesses the user's perception of the existing training resources, which can indicate areas for improvement.
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What format of training do you prefer (e.g., online, in-person, self-guided)?
This question can help to tailor training programs to the preferred learning styles of end users.
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What specific tasks or functions on SharePoint do you struggle with?
This question can identify specific areas of difficulty, which can be addressed in training programs.
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Would you find a regular newsletter with SharePoint tips and tricks useful?
This question can gauge interest in a potential resource for ongoing learning and support.
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Would you be interested in attending a SharePoint user group or community of practice?
This question can assess interest in more interactive, community-based learning opportunities.
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Do you know where to find help or support for SharePoint when you need it?
This question can reveal if users are aware of existing support resources and if these resources are meeting their needs.
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What topics would you like to see covered in future training sessions?
This open-ended question can provide specific input for the development of future training content.
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Do you feel confident in your ability to keep your skills on SharePoint up to date?
This question can indicate the user's confidence in their ability to continue learning and adapting as SharePoint evolves.
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Would you be interested in a SharePoint certification program?
This question can gauge interest in a formal certification program, which could enhance skills and knowledge of SharePoint.
SharePoint End User Workflow Efficiency Questions
This category aims to understand how efficiently end users are able to perform their tasks and workflows using SharePoint. The responses can inform strategies to improve workflow efficiency and user productivity on SharePoint.
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Do you feel that SharePoint helps you to perform your tasks more efficiently?
This question assesses the perceived impact of SharePoint on the user's productivity.
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What tasks or workflows do you find most time-consuming on SharePoint?
This question can identify specific tasks or workflows that may need to be streamlined or improved.
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Have you used SharePoint's automation features to streamline your tasks or workflows?
This question can reveal the usage rate of SharePoint's automation features, which can help to improve efficiency.
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What features or tools do you wish SharePoint had to make your work easier?
This open-ended question can provide valuable input for the development of new features or tools.
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Do you find it easy to find and access the information you need on SharePoint?
This question assesses the efficiency of information retrieval on SharePoint, which can impact user productivity.
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Do you use SharePoint's task management features to manage your work?
This question can provide insights into the usage of SharePoint's task management capabilities, which can help to improve workflow efficiency.
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Do you often have to duplicate information or tasks across different areas of SharePoint?
This question can identify potential redundancies in SharePoint usage, which could be streamlined to improve efficiency.
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Are there any processes or tasks that you feel are more complicated than necessary on SharePoint?
This question can reveal areas where simplification or streamlining could improve user productivity.
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Do you use any third-party tools or add-ons to enhance your work on SharePoint?
This question can provide insights into potential gaps in SharePoint's features and functionality that are being filled by other tools.
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Have you customized your SharePoint workspace to better suit your work needs?
This question can reveal the extent to which users are leveraging SharePoint's customization options to improve their workflow efficiency.